The Poly-Supreme Technology Warranty & Biz Policies :The following policies have been created to ensure a good business relationship between Poly-Supreme Technology and our customers. We will do everything possible within these policies to make doing business with us an easy and enjoyable experience.

WARRANTY: Poly-Supreme Technology Co., Ltd. warrants Fingerprint Car Security System for a period of one (1) year from the date of customer receipt or commercial invoice. Fingerprint Car Security System are warranted to be free of defects caused by faulty materials or poor workmanship, and to conform to specifications furnished by Poly-Supreme Technology Co., Ltd. Our guarantee is valid only if our product has been properly installed in the vehicle for which it was designed to fit. Any alteration or modification of the product will also void the warranty. Poly-Supreme 's Liability extends only to the replacement on the defective product and will not assume any liability for installation charges or other damage caused by the defective product. At manufacturer side, the intangible concerning installation and un-installation compensation are not considered and will not be covered.Warranty for parts including Keypad, cables, fingerprint enroller, speaker, main host or any other consumable parts is limited to defective design, and workmanship for ninety (90) days after customer receipt or commercial invoice date; this warranty is contingent upon proper use in approved applications. We reserve the right to inspect the defective part and refuse a grant credit based on the criteria above.


Price List:
Poly-Supreme Technology suggested list prices will not be published in this website. All of our customers will receive a new price notice when price changes are due.

Payment:
Telegraphic Transfer *USD25 intermediary bank charge *Not inclusive of transportation fee.

Backorders:
Normal procedure is to ship all items in stock and cancel any backorders. However we do accept backorders on request. Please notify your salesperson if you wish to have items placed on backorder.

Shipping Policies:
Poly-Supreme Technology receives a substantial discount from our Freight Carriers. These discounts are only available if the freight charges are paid by Poly-Supreme Technology. We want to pass these savings on to our customers. Therefore, unless special arrangements are made, we will not ship to you "Freight collect". Orders that associated with shipping must be paid by customer. All orders will be shipped with the carrier of our choice unless other arrangements are made with your salesperson.

Defective Parts:
If you encounter a defective part
( Including the Main Host, Keypad password controller, Fingerprint Enroller, 6 needle Wire, 14 needle Wire, Alarm speaker ):
There is a system serial lable on the Main host. Do not tear the label off. Otherwise, we wil regard the Main host has been opened and which we will not accept replacement to you.
Do not install it on the vehicle.
Do not throw it away.

Place the defective part into its original packaging, set it aside and call your sales representative. We will do everything possible to promptly correct the problem. Please note that return of the defective part may be required for credit.
In such cases, Poly-Supreme Technology will arrange for pickup and delivery of the defective parts to our factory for inspection.

Damaged Freight:
Every effort is made to ensure that the products leaving our factory arrive undamaged to you, the customer. However, damage can and will occur during the shipping process. Poly-Supreme Technology is not responsible for damage or loss caused by the transporting carrier.
All claims for lost or damaged merchandise must be made with the carrier.
In order to assist you in the claim process, we suggest following guidelines.
Make sure the number of cartons you receive matches the number on the Bill of Lading.
Do not sign the Bill of Lading unless all missing or damaged cartons have been noted on the Bill of Lading / Delivery Note. It is your responsibility to sign for the correct number of cartons.
It is impossible to claim last freight if you sign for all the cartons on the Bill of Lading. Inspect all freight for damage. Note any damaged cartons on the Bill of Lading.
IMPORTANT ! If you do not specify any damage freight, upon receipt of goods, your signature will accept the freight " AS IS " and will release the freight carrier of its responsibility for the freight.

Stock Returns:
If you need to return on item, please follow these steps:
Step 1. Call your salesman and explain the reason for the return.
Step 2. Fax the copy of the invoice to the salesman.
Step 3. Pack the merchandise to be returned into sturdy boxes. Mark the invoice number on each box.
Step 4. Arrange shipping for the merchandise and send it back to us freight pre-paid.

The return freight charges are YOUR responsibility and all freight collect shipments will be refused unless special arrangement is made. Your return will be processed and credit issued for the qualifying parts, minus any re-stocking fees or other charges and pending inspection of the return merchandise.
All merchandise returned must be in original packaging, unopened and in good sellable condition. Items with bags that are tattered and torn will be subjected to a re-bagging / labeling fee of $1.00 each. Proven defective parts will be replaced at no charge. Return parts subject to 20% restocking charge. Items must be returned no later than one year from the date of purchase.
Returns in excess of 1000 Dollars will be considered a stock rotation. An offsetting order of equal or greater value must be placed within 30days of our receipt of the returned merchandise.

We absolutely do not accept any returned product from our competitors or similar products. Any return items that are not manufactured by Poly-Supreme Technology will be discarded immediately and no credit will be issued.

ANY RETURN, SHIPPED FREIGHT COLLECT WILL BE REFUSED!!!

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